Lead Analyst

Lead Analyst, Advanced Technology

Job Title:

Lead Analyst,

Advanced Technology

Office location:

Bengaluru / Hybrid

Job Type (perm/FTC)

Permanent

Context & Job Purpose

GXO is seeking an experienced Lead Network Engineer to support the implementation, operation, and continuous improvement of our global enterprise network infrastructure. This role is responsible for ensuring high network availability, reducing incident resolution times, and supporting large-scale transformation initiatives, including SD-WAN deployments, infrastructure modernization, and cloud connectivity enhancements.

As a key member of the Global Network Services team, you will collaborate closely with internal engineering teams and strategic vendor partners to maintain operational excellence and deliver a standardized, secure, and scalable network environment worldwide

Key responsibilities

Network Operations & Support

• Support day-to-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.

Network Engineering & Implementation

• Execute network configuration changes, upgrades, and deployments in accordance with global standards.
• Support network modernization initiatives, including SD-WAN implementations and infrastructure refresh programs.
• Perform pre-deployment validation, implementation support, and post-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of end-of-life infrastructure.

Vendor & Service Management

• Monitor vendor performance against service levels and operational expectations.
• Escalate and manage issues related to delivery quality, SLA compliance, and project execution.
• Serve as a key liaison between internal stakeholders and external service providers.

Documentation & Continuous Improvement

• Maintain accurate network documentation, diagrams, standards, and operational runbooks.
• Identify opportunities to improve operational processes, automation, and troubleshooting workflows.
• Support initiatives that transition operations from reactive support to proactive monitoring and management

Cross-Functional Collaboration

• Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards.
• Support strategic transformation initiatives and future-state network designs.

Education & Certifications required:

• One or more of the following certifications are preferred:
• CCNP or equivalent networking certification
• Fortinet Solution Specialist
• HPE Certified Network Professional
• Palo Alto Security Operations Professional
• ITIL Foundation certification or equivalent operational experience