Industrie vacatures in Heemstede

Job Title: IT End User Technology Specialist

Business Company: OMRON Headquarters (HQ)

Location:

Hoofddorp, NL

Employment Type: Permanent

IT End User Technology Specialist

Introduction

OMRON is seeking a highly motivated End User Technology (EuT) specialist to join its IT team.

Omron operates with a central IT team while outsourcing various IT functions. In this dynamic IT environment, the role requires overseeing EuT coordination tasks, ensuring the management and optimization of our end-user device ecosystem. You will be instrumental in coordinating with key suppliers, driving improvements, managing complex problems, and collaborating closely with the wider Digital Workplace team to align our technology solutions with evolving business needs.

About OMRON

Omron Corporation (Omron) established in 1933, is a leading, innovative multinational with more than 28,000 employees in 44 countries. Omron is specialized in the development, production, distribution, marketing and sales of products and services in a variety of industries, including automation, electronic components, and healthcare.

OMRON's EMEA IT team is located at its European Headquarters in Hoofddorp, The Netherlands. A dedicated IT team supports different Omron businesses consisting of more than 40 entities and branches in Europe, The Middle East, and Africa.

As IT End User Technology specialist your responsibilities will be as below.

Device & Systems Management:

• Oversee the technical lifecycle of end-user hardware, imaging to (post)deployment.
• Coordinate our EuT management platform
• Strong knowledge in Tanium and SCCM platforms is preferred
• Help develop, maintain, and deploy standardized operating system images and application packages for Windows
• Help to ensure all endpoints are kept up to date with the latest OS versions, security patches, and software updates in a timely and structured manner.
• Maintain and develop mobile phone enrolment (iPhone/Android) on our MDM platform (Intune and Apple Business Manager)
• Primary contact for printers incl coordination of issues and development of follow me print solution

Supplier & Vendor Coordination:

• Act as a primary point of contact for EuT hardware and software suppliers.
• Coordinate with vendors to schedule, test, and implement changes, service improvements, and new software rollouts.
• Evaluate new technologies and solutions from suppliers, providing recommendations to enhance our digital workplace.
• Hold vendors accountable for service level agreements (SLAs) and performance metrics.

Problem Management & Continuous Improvement:

• Serve as a Tier 3 escalation point for complex end-user computing issues that cannot be resolved by the service desk.
• Proactively monitor the EuT environment to identify trends, potential issues, and opportunities for optimization.
• Develop and refine processes to improve efficiency, security, and the overall end-user experience

Digital Workplace Collaboration:

• Partner with the Digital Workplace team, business analysts, and key stakeholders to understand business requirements and challenges.
• Translate business needs into technical solutions, contributing to the strategic roadmap for the end-user environment.
• Assist in the evaluation and implementation of modern workplace solutions, such as collaboration tools, unified communications and video conferencing.
• Create and maintain comprehensive documentation, including technical standards, procedures, and user guides.

Printer management:

• Coordination of the management of hardware
• Ensure smooth operations of printers and follow-me-print solution

Required education, knowledge and experience

• Bachelor's degree (HBO) in IT
• 3-5+ years of working experience in an End User Computing, Desktop Engineering, or a similar technical role in an international organization.
• Professional proficiency in English language
• Strong expertise in managing modern operating systems: Windows 10/11
• Experience with UEM/MDM platforms and best practices. (SCCM, Intune, Tanium)
• Solid understanding of Active Directory, Azure Active Directory (Entra ID), Group Policy Objects (GPO), and related identity services.
• Understanding of scripting for automation in an enterprise environment
• Familiarity with endpoint security solutions (Antivirus, EDR, Disk Encryption).
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Ability to work independently and as part of a team.
• ITIL or other relevant certifications (preferred).
• Work from OMRON Headquarters in Hoofddorp, Netherlands.
• The candidates must be eligible to work in The Netherlands.

What can OMRON offer you?

• International, inclusive, and flexible working environment.
• Opportunities to join trainings and courses for your personal and professional development.
• Competitive employment benefits package in accordance with market standards.
• 29 days of holidays per year for fulltime employment
• Commuting allowance or reimbursement of travel by public transport in line with the company policy.
• Working from home allowance.
• Hybrid working and home office equipment to set up your home office space.
• Working from abroad opportunity up to 20 days per year.
• Opportunity to join company health insurance and fitness programme.

Interested?