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First Line Support Automotive

Location Deurne, The Netherlands

For the position of First Line Support Automotive , we are looking for someone with experience in handling service requests and conducting conversations in a constructive manner.Within the Aftersales team, you are the main point of contact for our customers and service partners regarding technical analyses and service requests. In addition, you are responsible for planning service requests and managing open tickets.

THIS IS HOW YOU MAKE THE DIFFERENCE

• Providing the highest level of customer service;
• Maintaining regular contact with customers to manage expectations;
• Categorizing, registering, analyzing, and responding to incoming customer requests;
• Performing online analyses/diagnostics based on customer inquiries via the ticketing system;
• Accurately and efficiently entering data into various computer systems and following up with the appropriate colleague;
• Scheduling Field Service Engineers at required locations in consultation with your supervisor;
• Communicating with customers and service partners to ensure all necessary information and materials are available to carry out the required tasks;
• Planning maintenance and repair work with the customer and the lead engineer;
• Providing timely periodic reports on results to the manager and the customer;
• Identifying risks and taking appropriate action.

WHAT YOU BRING

• Experience with telephone and/or administrative work within a technical customer service environment (required);
• A structured working style with strong planning and organizational skills;
• Good communication skills in Dutch and English (written and spoken); German is a plus. Spanish is an added advantage;
• Good knowledge of MS Office and ticketing systems; experience with Jira is a plus;
• A proactive attitude and a flexible, hands-on mentality (no 9-to-5 mindset);
• Ability to work with deadlines and communicate with people at all levels;
• The willingness and ability to communicate directly with customers and handle correspondence in a professional and customer-friendly manner.

WHAT WE OFFER

Working at Ebusco means making a difference in the transition to zero-emission transportation. Whether you work in the office or in production, together we contribute to sustainable mobility for the future.Of course, you will receive something in return:

• A competitive salary with attractive secondary benefits, including a pension scheme and travel allowance;
• 25 vacation days based on full-time employment;
• Extensive career development opportunities, for example through various online courses within the Ebusco Academy;
• Fun social activities organized by our active staff association.

ABOUT US

Contributing together to a better, healthier living environment - that is what drives us at Ebusco. With our 100% electric buses, we are leading the transition to zero-emission transportation. A necessary transition - but one that must also be affordable and safe. That is why we are committed to the entire EV ecosystem, from start to finish. An approach that works.Will you take us to the next stop?

Together, we accelerate the transition to zero emission

We do this by working on the development of 100% electric city and regional buses and the associated ecosystems. Whether it is in sales, engineering or production, by joining forces we make a sustainable contribution to the transportation of tomorrow.

The Ebusco story

Join the change as First Line Support Automotive

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