Medewerker Klantenservice vacatures

Heereweg 339, 2161BL Lisse

Vacancy - Ecommerce Support Employee

MIKA - Vacancy - Ecommerce Support Employee

Ecommerce Support Employee

Are you someone who enjoys connecting with people and is interested in ecommerce? Do you enjoy providing service and are you looking forward to combining this with an ecommerce environment? Then we'd love to meet you.

Job description

As an ecommerce support representative, you'll be responsible for the daily operations of our ecommerce business. You'll have frequent customer contact and ensure the efficient handling of questions, orders, and returns. Your role is not only service-oriented but also contributes to the commercial side of things.

You recognize sales opportunities in customer contact and know how to capitalize on them appropriately. You also work with systems and collaborate with logistics and e-commerce colleagues.

• You answer customer questions via chat, email and telephone
• You combine service with commercial customer contact
• You process returns and ensure correct handling
• You process and manage sales of returned goods
• You take care of order processing and liaise with the logistics department in this regard
• You identify recurring questions and recognize commercial opportunities

MIKA "Everything under one roof

MIKA has grown from a traditional distributor to a complete brand fulfillment partner. We are the official partner of several consumer electronics brands and operate throughout the Benelux.

Within MIKA, B2B distribution and ecommerce work closely together. The ecommerce department is responsible for online brand positioning, online visibility, and executing ecommerce projects through brand webshops and marketplaces.

The team

You'll work within a compact e-commerce team in an organization of approximately 20 FTEs. We focus on content, with short communication lines and strong ownership. You'll be based at our office in Lisse.

Who are you?

You have strong communication skills, are eager to learn and have a practical attitude.

• You communicate easily and customer-oriented.
• You think commercially and see opportunities in conversations
• You work in a structured manner and maintain an overview
• You take on tasks independently and complete them
• Experience isn't required. We'll teach you the ropes; motivation and dedication are more important.

What we offer you

• 25 days of vacation and 8 percent holiday pay
• Free on your birthday
• A one-year contract with the prospect of permanent employment
• Pension scheme
• A suitable salary depending on experience
• Staff discount on our products
• Nice and enthusiastic team

And also nice

• A comfortably furnished workspace equipped with a laptop, screens and a telephone
• Plenty of room for your own input, initiatives and ideas!
• A cozy lunch room where we take a break together
• Fun team outings!
• FreeMiBo
• A dynamic environment where there is room for personal development and growth

Are you interested? Send your CV and motivation to We'll contact you within two business days. If we click, we'll quickly schedule a follow-up meeting. If we're both enthusiastic, you'll become our new colleague.